Terms of Service

Closing Your Own Account

You may close your account at any time by writing to organisation@bookntalk.com from the address the account is registered to. Please settle or cancel any bookings your clients have already made before you do, once the account is closed, your booking page stops working and those appointments can no longer be managed through the platform.

Suspension & Termination By Us

We may suspend or close an account. We will only do so on one of the following grounds:

• Breach of these terms, including the usage rules in section 4.
• Use of the platform for illegal purposes, fraud, or activity that puts clients or other users at risk.
• Conduct that threatens the security, integrity or lawful operation of the service.
• Where a law, court order or the requirement of a payment provider obliges us to act.
• Prolonged inactivity, where an account has not been used for an extended period.

Where the reason is illegal use, fraud, a risk to others, a legal obligation, or a repeated breach of these terms, we may suspend or close the account immediately, and we will tell you why.

In every other case we will give you at least 30 days' notice before closing the account, together with the reasons, so that you have time to inform your clients and make other arrangements. Notice is sent to the email address on the account.

Closing an account ends access to the booking page and to the appointments held on it. Money already taken for bookings sits in your own Stripe account, not ours, and remains yours to refund or honour as you and your client agree, see section 3. What happens to the information held in a closed account is set out in the Privacy Policy.

Stripe Integration

All payment processes on our platform are exclusively handled by Stripe. Consultants integrate their own Stripe accounts into our platform using the Stripe Connect feature.

Data Security

Our platform does not store any credit card details or sensitive banking information. The integration tokens provided by Stripe are stored on our systems in an encrypted format.

Commission Structure

There is no membership or subscription fee to use the platform. We only deduct a service fee (commission) from successfully completed transactions. The current commission rate is 1 EUR per transaction. Bookntalk.com reserves the right to adjust this fee in the future; however, users will be notified in advance before any changes take effect.

Refund Policy

Bookntalk.com acts solely as a broker and does not have the authority or capability to initiate or process refunds directly. Any requests for refunds, including cases of service dissatisfaction, must be negotiated and resolved directly between the client and the respective consultant. Refunds must be initiated by the consultants themselves through their dashboard on the platform. In the event of a successful refund initiated by the consultant, the platform's commission fee will be automatically returned to the client.

Acceptable Use

Our platform is strictly for professional consulting services. The sharing, promotion, or distribution of explicit content (+18), adult material, illegal activities, or misleading information is strictly prohibited. Any violation of this rule will result in the immediate and permanent termination of the user's account, under the grounds and process set out in section 2.

Video Conferencing

Where a consultation is held online, the meeting is created on whichever service the consultant serving it has chosen. Unless they choose otherwise, that is BooknTalk video, Jitsi Meet, which we run ourselves on our own servers, so the meeting is not handled by any other company. A consultant may instead hold meetings on their own Google Meet account, their own Microsoft Teams account or their own Zoom account, in which case that service hosts the meeting under their agreement with it. Older meetings created before this choice existed were held in BooknTalk's own Google Workspace account; those continue to work until they have taken place.

An appointment may also be held in person. Where a consultant gives an address for an event, no online meeting is created at all: the address is shown when booking and included in the confirmation email and calendar invitation.