Terms of Service & Privacy Policy
Last updated: July 20, 2026
1 Introduction
Welcome to Bookntalk.com. Our platform serves strictly as an online intermediary broker that allows independent consultants (Service Providers) to list their services and clients to book appointments and process payments. By accessing or using our platform, you agree to be bound by these terms and conditions.
2 Account & Registration
- Users are solely responsible for maintaining the accuracy, confidentiality, and security of their account information.
- The use of profile pictures is not supported on our platform; users are represented by text-based profiles.
3 Payment, Commission & Refund Policy
Stripe Integration
All payment processes on our platform are exclusively handled by Stripe. Consultants integrate their own Stripe accounts into our platform using the Stripe Connect feature.
Data Security
Our platform does not store any credit card details or sensitive banking information. The integration tokens provided by Stripe are stored on our systems in an encrypted format.
Commission Structure
There is no membership or subscription fee to use the platform. We only deduct a service fee (commission) from successfully completed transactions. The current commission rate is 1 EUR per transaction. Bookntalk.com reserves the right to adjust this fee in the future; however, users will be notified in advance before any changes take effect.
Refund Policy
Bookntalk.com acts solely as a broker and does not have the authority or capability to initiate or process refunds directly. Any requests for refunds, including cases of service dissatisfaction, must be negotiated and resolved directly between the client and the respective consultant. Refunds must be initiated by the consultants themselves through their dashboard on the platform. In the event of a successful refund initiated by the consultant, the platform's commission fee will be automatically returned to the client.
4 Service Usage & Ethical Guidelines
Acceptable Use
Our platform is strictly for professional consulting services. The sharing, promotion, or distribution of explicit content (+18), adult material, illegal activities, or misleading information is strictly prohibited. Any violation of this rule will result in the immediate and permanent termination of the user's account.
Video Conferencing
All video consultations provided through the platform are facilitated via Google Meet infrastructure.
5 Data Privacy & Storage
Data Storage
Your personal information (such as first and last name, address, phone number) and event images are hosted on secure servers located within the European Union (EU).
Payment Data
Financial data used during the checkout process is stored directly on Stripe's secure servers. Bookntalk.com is not the direct data controller of this financial information.
Google User Data
If a consultant chooses to connect their Google Calendar, we request a read-only scope
(calendar.events.readonly) solely to check existing events on that calendar and avoid
double-booking; we do not write to, modify, or delete any event on the consultant's connected Google
Calendar through this permission. Booking confirmation emails and platform-created calendar invites are
sent from Bookntalk.com's own Google Workspace account, not through the consultant's connection.
The Google account email and an encrypted OAuth refresh token are stored to keep the connection active
between syncs.
Sharing of Google User Data
Google user data obtained through this integration (calendar event data, the connected account email, and the OAuth refresh token) is used exclusively to provide the availability-sync feature described above. It is not sold, rented, or shared with any third party, and it is not used for advertising, profiling, or any purpose unrelated to that feature. It is never transferred to Stripe or any other integration used by the platform.
Retention & Deletion of Google User Data
The encrypted refresh token and associated calendar data are retained only for as long as the Google Calendar connection remains active. A consultant can disconnect Google Calendar at any time from their backoffice integrations page; doing so immediately revokes the token with Google and permanently deletes the stored connection and refresh token from our database. You may also request deletion by contacting us at the address below, and we will revoke and delete the connection promptly.
Contact
For privacy-related inquiries, data deletion requests, or general support, contact us at organisation@bookntalk.com.
6 Disclaimer of Liability
- Bookntalk.com is an intermediary service. We are not directly responsible for the quality, accuracy, behavior, or outcome of the consulting services provided by the consultants.
- Our platform cannot be held liable for technical interruptions regarding video meetings conducted via Google Meet, nor for service outages originating from third-party service providers (such as Google or Stripe).
7 Governing Law & Jurisdiction
These Terms of Service, your use of the platform, and any disputes arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of the Netherlands. Any legal actions or proceedings related to these terms shall be brought exclusively before the competent courts of the Netherlands.